Return and Refund Policy

Return and Refund Policy

At veenayaherbal, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

Returns

  • Returns are accepted within 7 days of delivery.

  • Products must be unused, unopened, and in original packaging.

  • Due to hygiene and safety reasons, opened or used cosmetic products cannot be returned.

Non-Returnable Items

  • Used or opened products

  • Discounted or sale items

  • Gift cards

Damaged or Incorrect Product

If you receive a damaged or wrong item:

  • Contact us within 48 hours of delivery

  • Share photo/video proof

  • We will arrange a replacement or refund

Refunds

  • Approved refunds are processed within 5–10 business days

  • Refunds are credited to the original payment method

Delivery Charges

  • Delivery charges are collected at the time of ordering

  • Delivery charges are non-refundable

  • Exception: If we send a wrong or damaged product

Return Shipping

  • Customers pay return shipping unless the product is defective or incorrect

Contact for Returns

Email: veenayaherbal.com
Phone: 7046641112

🚚 SHIPPING & DELIVERY POLICY

  • Orders are processed within 1–3 business days

  • Delivery time is 3–7 business days, depending on location

  • Delivery delays may occur during holidays or unforeseen situations

Shipping Charges

  • Shipping charges are shown at checkout

  • Customers pay delivery charges at the time of ordering

  • No hidden or extra delivery fees after order confirmation

❌ CANCELLATION POLICY

  • Orders can be cancelled within 12–24 hours of placing the order

  • Once shipped, orders cannot be cancelled

  • If already shipped, cancellation is treated as a return

🔒 PRIVACY POLICY

We respect your privacy.

  • Customer information is used only for order processing and communication

  • We do not sell or share personal data with third parties

  • Data may be shared with delivery and payment partners only for order fulfillment

  • We use secure systems to protect your information

⚠️ PRODUCT DISCLAIMER

  • Our products are made with natural/herbal ingredients

  • Results may vary from person to person

  • Always perform a patch test before use

  • Products are not intended to diagnose, treat, cure, or prevent any disease

  • Consult a professional if you have sensitive skin or allergies

📞 CONTACT INFORMATION

Business Name: veenayaherbal
Email: veenaya
Phone: 7046641112